FLASH SALE – New Website Launch 15% off EVERYTHING – Use code INSTABABY15 at checkout – Limited Time Only

FLASH SALE

New Website Launch 15% off EVERYTHING

Discover Our Flexi Range

USE CODE : INSTABABY15

Buy it on Amazon
Buy it on Amazon

FAQ's and support

Delivery & Returns

FAQ's

Contact Us

To find out if you baby monitor is compatible with our baby monitor holder (the Flexi Holder), please visit our page showing all the supported baby monitor models here.

Delivery & Returns

Delivery

How Much is Delivery?

Currently our delivery charges are FREE for tracked 2nd class delivery via Royal Mail, within the UK. Different delivery charges will apply for delivery outside of the UK. 

 

How much time will it take to receive my order?

You will receive notification once the product has been dispatched and sent via 2nd class Royal Mail delivery.

For in stock items, we aim to process your order within 48 – 72 hours of receipt (Monday to Friday), and Royal Mail 2nd class postage aims to deliver within 2-3 days (including Saturdays).

Please note that circumstances affecting the carrier like weather, special events, bank holidays or various incidents may delay delivery, and unfortunately this is out of our control.

 

We now ship Worldwide!

We now offer an international trackable shipping service. Please allow between 10 –  15 working days after dispatch for your order to be delivered. Tracking details for your order will be emailed to you on dispatch.

Returns

Returns can be made within the first 30 days of purchase, providing the product is returned in its original condition, unused, and in the original packaging. In accordance with this policy, we will exchange it or offer a refund of the purchase price paid (excluding any delivery charges). We do stress that you read the safety instructions and follow guidelines to ensure correct use, prior to making a returns request. Incorrect use of the holder may result in your return request being refused.

Returns costs are to be paid by the customer, using a trackable service back to the seller. Please contact us via email (hello@babymonitorholder.co.uk) or the online enquiry form (at the bottom of the page) requesting returns information. Once your return is received and passes inspection, then please allow 5-7 working days for your refund to show.

If returns are made after the 30 day period, or if a return is made without proper packaging then the seller retains the right to either refuse delivery of such return or charge you a restocking fee. The time to credit your account may vary, depending on processing time.